Checkout
Please check your shopping basket carefully before paying.
We process each order as quickly as we can. Orders for framed works can take
longer, as frames are custom-made to order.
We aim to dispatch all orders within seven working days. However, as we are a very small operation, we cannot offer guaranteed delivery dates. If your order is urgent (if it's a birthday present, for example), please drop us an email to let us know, and we'll do our very best to get your package to you on time.
• Can I cancel or get a refund?
We aim to dispatch all orders within seven working days. However, as we are a very small operation, we cannot offer guaranteed delivery dates. If your order is urgent (if it's a birthday present, for example), please drop us an email to let us know, and we'll do our very best to get your package to you on time.
You can change your mind and ask for a refund at any time up to 14 days after
you have received your purchase. You do not need to give a reason.
To request a refund, please email
info@rebeccacoleman.co.uk
If your order has not yet been dispatched, your refund will be processed as soon as possible. If your order has already been dispatched, you will need to return it to us, in the condition in which you received it, within 14 days. You will have to pay the cost of the postage yourself. Your refund will be processed on receipt of the item(s) purchased.
If you have already paid a deposit to a gallery, this may be refundable only if you made this payment online or by telephone.
If your purchase is damaged when you receive it, please let us know by email within 24 hours of delivery.
This policy is in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• How is postage calculated?
If your order has not yet been dispatched, your refund will be processed as soon as possible. If your order has already been dispatched, you will need to return it to us, in the condition in which you received it, within 14 days. You will have to pay the cost of the postage yourself. Your refund will be processed on receipt of the item(s) purchased.
If you have already paid a deposit to a gallery, this may be refundable only if you made this payment online or by telephone.
If your purchase is damaged when you receive it, please let us know by email within 24 hours of delivery.
This policy is in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Postage costs are added at checkout, depending on the size and weight
of the item(s) you have ordered and whether the delivery location is
in the UK or overseas. You must select a delivery location in order to
continue with the checkout process.
• What about import charges?
If you have ordered from a country other than the United Kingdom, your government may
impose customs charges, importation duties, processing fees, or similar.
These may be payable by you prior to or at the time of delivery. We are unable
to anticipate such charges, and you are advised to check the customs and
duties rules applicable to your country, region or jurisdiction.
• What about VAT?
No VAT is charged on your purchases from this website.
Businesses in the UK with annual sales below a certain threshold don't have to register for VAT. Therefore, we don't have to charge you any VAT on any of our prices.
Businesses in the UK with annual sales below a certain threshold don't have to register for VAT. Therefore, we don't have to charge you any VAT on any of our prices.
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